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How GapOnly® works

Claiming is simple with GapOnly®

GapOnly® is available at participating Vet clinics with a policy from a GapOnly® pet insurance partner.

Once you’ve found your closest vet, claiming with GapOnly® is as simple as 1, 2, 3.

Let your vet know you’d like to submit a GapOnly® claim for your pet’s treatment.

The vet lodges the GapOnly® claim, and it’s assessed in around 5 minutes.

Once the claim has been assessed and approved, you simply pay the gap and go.

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Service availability

A GapOnly® claim can be processed (AEST or AEDT as applicable, excluding NSW public holidays):


Monday – Friday 8:00am – 10:00pm

Saturday 8:00am – 5:00pm


When GapOnly® isn’t available, an electronic pet insurance claim can be submitted instead.