Working with
vets for pets

We’re here for vets

At GapOnly®, we recognise the incredible job vet professionals do, often under stressful circumstances. That’s why we created GoWell, to support the vet community.

Become a GapOnly® vet

As well as providing a better pet insurance claims experience, GapOnly® vet clinics can expect:

  • Training and onboarding support
  • Clinic details advertised on the GapOnly® website
  • Marketing collateral and support
  • Vet Helpline support
  • Regular usage reporting

Set up is simple

Accessing GapOnly® in your clinic is simple, with service integration available with the following vet practice management system partners.

Service support

Vet helpline

For claims or technical support, please call our Vet Helpline on
1300 838 457

Email support

For non-urgent enquiries or feedback, send us a note at


For vet pre-approval assistance, please download our Pre-Approval Fact Sheet here.


“GapOnly® has been a complete game changer. It is taking our customer service offering to another level and really helps clients to see the immediate value in their pet insurance.

By being the first clinic in Australia to offer GapOnly® claims we have used this as a point of difference to really highlight how customer service is a genuine priority for us. Clients love the fact that whether using eClaims or GapOnly®, we just take the whole responsibility for dealing with the claim off their hands. They cannot believe how simple it is.”

Gold Coast Vet Surgery, QLD