Claim on the spot and only pay the gap

Innovating the pet insurance claims experience, GapOnly™ reviews and calculates your claim while you’re still at the vet. You simply pay the gap (the difference between the vet’s invoice and the insurance claim benefit under your policy) & go.


Our GapOnly partners

The benefits of GapOnly™

GapOnly™ is revolutionising the pet insurance claims experience with:

On the spot processing
No paperwork
Pay only the gap

How to Claim with GapOnly

Step 1
Check with your vet’s reception team that GapOnly™ is enabled for your policy.

Step 2
Let them know you’d like to submit a GapOnly™ claim for your pet’s treatment.

Step 3
The reception team will forward the claim to your insurer and they’ll assess it within 10 minutes.

Step 4
Once the claim’s been assessed and approved, all you need to do is pay the gap to your vet.

GapOnly ™ is a trademark owned by Petsure (Australia) Pty Ltd., Woolworths Pet Insurance and Bow Wow Meow. Pet Insurance is general insurance issued by the issuer The Hollard Insurance Company Pty Ltd (Hollard) (ACN 090 584 473; AFSL 241436) administered by PetSure (Australia) Pty Ltd (ACN 075 949 923; AFSL 420183) and distributed by Pet Insurance Pty Ltd (ACN 607 160 930; AR 1234944) and Pet Tag Holdings Pty Ltd (ABN 76 124 601 127; AR no. 318913) as Authorised Representatives of PetSure and Woolworths Group Limited (ABN 88 000 014 675 AR No. 245476) as an Authorised Representative of Hollard. Any advice provided is general only, has been prepared without taking in to account your objectives, financial situation or needs and may not be right for you. Consequently, before acting on this information, you should consider the appropriateness of this information having regard to your objectives, financial situation and needs. You should obtain and consider the Product Disclosure Statement (PDS), available on our brand partners websites in deciding whether to acquire or continue to hold pet insurance.